Opening a TymeBank digital account is a quick and straightforward process that can be completed entirely online.
With no monthly fees and a variety of convenient features, TymeBank offers an accessible way to manage your finances.
This guide will walk you through the simple steps to open your account and start enjoying the benefits of digital banking.
What You Need Before Opening a TymeBank Account
Before you open a TymeBank account, ensure you have all the necessary documents and meet the eligibility criteria.
Having everything ready will help make the application smooth and quick so that you can start banking without delay.
Required Documents
- South African ID or a valid passport
- Proof of residence (e.g., utility bill, lease agreement, or bank statement)
- Proof of income (e.g., payslip, bank statement, or employment letter, if requested)
- Recent photo for identity verification (in some cases, TymeBank may request a selfie for security purposes)
- A valid email address and phone number for account communication
Eligibility Criteria
- Must be a South African resident
- Must be at least 18 years old
- Must have a good credit standing (for certain account features, if applicable)
Step-by-Step Guide to Opening a TymeBank Digital Account
Opening a TymeBank account is fast and easy, and can be done entirely through their mobile app.
Follow these steps to create your account and start enjoying all the benefits of digital banking.
Step 1: Download and Install the TymeBank App
- Visit the Google Play Store or Apple App Store to download the TymeBank app.
- Once downloaded, install the app and open it to begin the registration process.
Step 2: Complete the Sign-Up Process
- Enter your personal details, including your full name, ID number, email address, and contact information.
- Provide proof of identity (South African ID or passport) and proof of residence (e.g., utility bill).
- You may be asked to upload a selfie for identity verification.
Step 3: Verification Process
- TymeBank will verify your identity using your documents and photo.
- Once verified, you’ll receive confirmation, and your account will be activated. This may take a few minutes to a few hours, depending on the verification process.
Step 4: Set Up Your Account and PIN
- After verification, create your login PIN for secure access to your account.
- You’ll also be prompted to set up additional security features, such as two-factor authentication (2FA) for extra protection.
Step 5: Order Your Visa Debit Card
- You can order a physical Visa debit card through the app, or opt for a virtual card for online purchases.
- The card will be delivered to your address, and you can start using it as soon as it arrives.
Account Types and Features
TymeBank offers simple, low‑cost banking designed for everyday needs.
Their accounts and services are digital-first and aim to give you access to modern banking with minimal fees.
Below are the main account types and what you get with each.
EveryDay Account
- No monthly fees or minimum balance required.
- Includes a free Visa debit card for payments and ATM withdrawals.
- Allows you to pay bills, make online and in-store purchases, do EFTs, and load prepaid bundles (airtime, data, electricity) via the app.
- Supports “SendMoney” — sending money to other TymeBank users or to cell phone numbers.
- Allows cash deposits and withdrawals at partner retail stores (e.g. partner grocery chains) as well as ATMs.
EveryDay Account with Business Benefits (for small business / self-employed users)
- Includes all features of the regular EveryDay Account.
- Lets you manage personal and small-business finances from a single account (ideal if you run a side business).
Savings Feature – GoalSave
- Lets you create up to 10 separate savings “goals” or pockets under the same account.
- Offers competitive interest rates on savings — base interest, with potential bonus interest when certain conditions (like transaction count) are met.
- Provides flexibility: you can partially withdraw funds without closing the entire savings goal.
- Allows scheduled transfers from your Everyday account to GoalSave, helping you automate savings.
Virtual Card for Online Payments
- You can generate a virtual card in the TymeBank app for online purchases, or tap-to-pay with supported smartphone wallets (e.g., Google Pay/Samsung Pay).
- Virtual cards add security — you avoid carrying a physical card and reduce the risk of loss or theft.
- Virtual card use does not incur additional fees beyond standard account charges.
Digital Banking & App-Based Services
- You can view balances, transaction history, statements, and proof of account online anytime via the app or internet banking.
- You can manage beneficiaries, set up EFT or debit orders, send money, and pay bills directly from the app.
- Supports buying prepaid bundles (airtime, data, electricity, etc.) via the app with no extra fee.
Charges, Fees, and Costs
Here are the main charges, fees, and costs you may face when using TymeBank.
Having them in mind helps you plan your banking costs and choose the most cost‑effective options.
- Monthly Account Fee — R0. The basic account incurs no monthly maintenance charge.
- Cash Withdrawals (ATM or Retailer ATM) — R10 for every R1,000 (or part thereof) when using an ATM in South Africa.
- Cash Withdrawals at Non-Partner Retailers — R3 per transaction when using the debit card at retail stores (outside of the main retailer network).
- Withdrawal via Flash Voucher at Informal or Partner Merchants — R7 per transaction (flat fee) when using voucher‑cash‑out at participating shops.
- International ATM Withdrawal — R70 per withdrawal when using ATMs outside South Africa.
- Card Replacement Fee — R70 if you require a replacement physical debit card.
- Fees on Failed or Declined Transactions — A small fee (e.g., R3) may apply for declined debit orders or failed ATM/debit‑card attempts.
Common Issues and Troubleshooting
Here are common issues you may encounter with TymeBank, along with troubleshooting tips to help you resolve them quickly.
- Login or App Access Issues: If the app isn’t loading, restart your phone or reinstall the app.
- Failed Transactions: Wait a few hours and check your transaction history; contact customer support if the issue persists.
- ATM or Card Access Problems: If your card is blocked, contact TymeBank customer support to resolve the issue.
- Verification Failures: Try resubmitting your documents or visit a TymeBank kiosk for assistance.
- Access Issues Abroad: Disable VPN or access your account from a South African location to avoid access issues.
Contact Information
Here is verified contact information for TymeBank. Use these details if you need help, want to report a lost card, or need support with your account.
- Customer Care (South Africa): 0860 999 119
- Customer Care (International): +27 11 327 6244
- Email Support: service@tymebank.co.za
- Lost Card Hotline: 0860 999 118
- Website / Official Help & Support Page: www.tymebank.co.za
Final Takeaway
Opening a TymeBank digital account is quick and easy, and it offers a range of features designed to simplify your banking experience.
With no monthly fees and convenient mobile access, it’s an excellent choice for anyone looking for a digital-first bank.
Download the TymeBank app today and start managing your finances with ease!
Disclaimer
The information provided in this article is for general informational purposes only and is subject to change.
Please verify all details and terms with TymeBank directly before proceeding with any banking services.
